EPA/Safer Choice Disclaimer
EPA/Safer Choice recognition does not constitute endorsement of these products. The Safer Choice label signifies that the products’ formulas, as Lubrco LLC. has represented it to the EPA, contain ingredients with more positive human health and environmental characteristics than conventional products of the same type. EPA/Safer Choice relies solely on Lubrco LLC, its integrity and good faith, for information on the products’ composition, ingredients and attributes. EPA/Safer Choice has not independently identified, that is, via chemical analysis, the ingredients in the products’ formula, nor evaluated any of Lubrco LLC, non-ingredient claims. EPA/Safer Choice provides its evaluation only as to the products’ human health and environmental characteristics, as specified in the Safer Choice Standard and based on currently available information and scientific understanding.
Refund and Return Policy
Time: All returns will be reviewed and processed within 30 days.
Method: All approved refunds will be issued in the same manner they were processed.
Charges: Standard shipping charges will be assessed on any returns abovle a $50.00 value, with restocking fees assessed per case.
Customer Service Policy
Problem Identification and Resolution
1. Acknowledgement and receipt of occurrence
2. Data collection and investigation
3. Conclusion and resolution
4. Follow through and feedback via email or agency portal
5. Confirmation of customer satisfaction The resolution can be communicated by e-mail or direct agency portal, customer service ticket, or fax.
Depending on the communication method most appropriate to the situation, Lubrco will be proactive in problem resolution by agency contact through portal, email or phone. All feedback and complaints will be directed to the Customer Service Officer and Senior Management of Customer Experience. Complaints will be addressed according to complaint policy and procedures already established by The Company.